--- title: Pre-Conference Workshop - 2024 West Coast Conference on Aging description: Using Your Care Home’s Results from the 2022-23 Office of the Seniors Advocate (OSA) Resident and Visitor Long-Term Care Survey to Drive Quality Improvement image: https://www.bcpcm.ca/hubfs/2024%20West%20Coast%20Conference%20on%20Aging.jpg --- - [Home](https://www.bcpcm.ca) - [About Us](https://www.bcpcm.ca/who-we-are) - [Surveys](https://www.bcpcm.ca/surveys) - [Tools + Resources](https://www.bcpcm.ca/tools-and-resources) - [Indigenous PCM](https://www.bcpcm.ca/indigenous-pcm) - [The DART](https://research.malatest.com/prod/cwx.cgi?EN:DART) - [Contact Us](https://www.bcpcm.ca/contact-us) ![Pre-Conference Workshop May 30, 2024 Banner](https://www.bcpcm.ca/hs-fs/hubfs/Pre-Conference%20Workshop%20May%2030%2c%202024%20Banner.jpg?width=1250&height=375&name=Pre-Conference%20Workshop%20May%2030%2c%202024%20Banner.jpg) Pre-Conference Workshop | May 30, 2024 **May 30, 2024 - Vancouver, British Columbia, Canada** ## **Every Voice Counts:** Using Your Care Home’s Results from the 2022-23 Office of the Seniors Advocate (OSA) Resident and Visitor Long-Term Care Survey to Drive Quality Improvement Synopsis: In partnership with the BC Office of Patient-Centred Measurement and the Long-Term Care Quality Initiative, the West Coast Conference on Aging is pleased to co-host this highly relevant and practical pre-conference workshop: Using Your Care Home’s Results from the 2022-23 OSA LTC Survey to Drive Quality Improvement. In long-term care, teams regularly engage in continuous quality improvement by learning from experience, trying new ideas, and assessing whether the change is improving residents’ care experience. In this interactive pre-conference workshop, attendees will be introduced to an evidenced-based model that will strengthen and build skills in working with and acting on data-based feedback. Workshop facilitators will use a sample of the OSA survey results to help attendees: - Use their own Care Home’s OSA LTC Survey results to develop a quality improvement plan using specific and measurable goals to improve performance outcomes and ultimately quality of care. - Build skills and practices that are transferrable to other settings and problems; and, - Enhance leadership skills to support teams to make positive change on topics that are important to them. ## Workshop TOOL-KIT: ***Every Voice Counts******: Workshop Tool-Kit*** [![Download-Toolkit-button](https://www.bcpcm.ca/hs-fs/hubfs/Download-Toolkit-button.png?width=315&height=103&name=Download-Toolkit-button.png)](https://www.bcpcm.ca/hubfs/West%20Coast%20Aging%20Workshop%20-%20Participant%20ToolKit-May2024-compressed.pdf?hsLang=en)   ## Workshop Presentation: ***Every Voice Counts: Using Your Care Home’s Results from the 2022-23 Office of the Seniors Advocate (OSA) Resident and Visitor Long-Term Care Survey to Drive Quality Improvement*** [***![BCPCM-Slides-Button](https://www.bcpcm.ca/hs-fs/hubfs/BCPCM-Slides-Button.png?width=315&height=103&name=BCPCM-Slides-Button.png)***](https://www.bcpcm.ca/hubfs/West%20Coast%20Conference%20-%20BCPCM%20Full%20Slide%20Deck%20Min.pdf?hsLang=en)   ## Workshop Facilitators: ## **Regional Practice Leads, Research and Knowledge Translation, Seniors, Community & Complex Care, BC’s Long-Term Care Quality Initiative (LTC-QI): Bridging Research and Practice, [Long-Term Care Quality Initiative – Health Research BC ](https://healthresearchbc.ca/initiatives/ltcqi/)** - Kirsten Rossiter, Fraser Health - Matthew Fagan, Northern Health - Michelle Smith, Interior Health - Monica Lee, Vancouver Coastal Health - Amanda Leddy, Island Health --- - Heather Bartlett, Project Manager, Michael Smith Health Research BC - Annika Chambers, Data Analyst, Michael Smith Health Research BC - Don Macleod, Bluesky Consulting - Dan Levitt, B.C. Seniors Advocate, Office of the Seniors Advocate - Jessica Kleissen, Sector Survey Project Manager, BC Office of Patient-Centred Measurement, Providence Health Care ## More Information: **[![michael smith](https://www.bcpcm.ca/hs-fs/hubfs/michael%20smith.png?width=344&height=107&name=michael%20smith.png)](https://www.google.com/url?q=https://healthresearchbc.ca/initiatives/ltcqi/&sa=D&source=docs&ust=1716993670362414&usg=AOvVaw1DV52_69Ee5ofbFkyHaS05) ** ## [The Long-Term Care Quality Initiative (LTC-QI)](https://www.google.com/url?q=https://healthresearchbc.ca/initiatives/ltcqi/&sa=D&source=docs&ust=1716993670362414&usg=AOvVaw1DV52_69Ee5ofbFkyHaS05) [![Regional Practice Leads](https://www.bcpcm.ca/hs-fs/hubfs/Meet-The-Team-Button.png?width=258&height=86&name=Meet-The-Team-Button.png)](https://www.bcpcm.ca/hubfs/Regional%20Practice%20Leads.pdf?hsLang=en) **[![Office of the Seniors Advocate](https://www.bcpcm.ca/hs-fs/hubfs/Office%20of%20the%20Seniors%20Advocate.png?width=386&height=104&name=Office%20of%20the%20Seniors%20Advocate.png)](https://www.google.com/url?q=https://www.seniorsadvocatebc.ca/quickfacts/location/&sa=D&source=docs&ust=1716993670361004&usg=AOvVaw0SzyGbZm9PZkbiRt8LUvK5)** ## [OSA Quick Facts Directory](https://www.google.com/url?q=https://www.seniorsadvocatebc.ca/quickfacts/location/&sa=D&source=docs&ust=1716993670361004&usg=AOvVaw0SzyGbZm9PZkbiRt8LUvK5) [**![Survey BC Seniors](https://www.bcpcm.ca/hs-fs/hubfs/Survey%20BC%20Seniors.png?width=388&height=77&name=Survey%20BC%20Seniors.png)**](https://www.google.com/url?q=https://surveybcseniors.org/&sa=D&source=docs&ust=1716993670365610&usg=AOvVaw3u57lo8jDc4kfDf4ZWm9Mj) ## [OSA LTC Resident & Visitor Survey Project Website](https://www.google.com/url?q=https://surveybcseniors.org/&sa=D&source=docs&ust=1716993670365610&usg=AOvVaw3u57lo8jDc4kfDf4ZWm9Mj) ## BC Patient-Centred Measurement The Office of Patient-Centred Measurement is located on the unceded and ancestral territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səl̓ílwətaʔɬ (Tsleil-Waututh). We also acknowledge with humility and respect the rights, interests, priorities, and concerns of First Nations, Métis, and Inuit Peoples throughout British Columbia and beyond. [Read more here](https://www.bcpcm.ca/indigenous-pcm?hsLang=en) about BCPCM’s commitment to prioritize PCM matters impacting Indigenous Peoples through our work with the BCPCM Indigenous Advisory Committee, as well as the Fire Agreements which guide how we come together to do this work. ### JOIN OUR MAILING LIST Stay up to date on BC survey information and be the first to participate. ###### QUICK LINKS - [Homepage](https://www.bcpcm.ca) - [About Us](https://www.bcpcm.ca/who-we-are) - [Tools + Resources](https://www.bcpcm.ca/tools-and-resources) ###### RESOURCES - [Contact Us](https://www.bcpcm.ca/contact-us) - [News](https://www.bcpcm.ca/news) - [Privacy Policy](https://www.bcpcm.ca/privacy-policy)