What We Do

Our measurement strategy is built on 16 years of engagement with patients, families, clinicians, leaders, policy makers, researchers and community stakeholder groups all working together to continuously improve patient-centred measurement in BC.  This includes survey selection and development, data collection (quantitative and qualitative), reporting, and action based on feedback from BC’s patients and families.

Learn More


BCPCM’s Dynamic Analysis and Reporting Tool (DART)

BCPCM will be hosting DART orientation sessions on February 25, 2020 before the Quality Forum at the Downtown Vancouver Hyatt Regency Hotel.  Choose from one of six 1-hour sessions:

Session Start Time and Topic

9:00  - Continuity Across Transitions
10:30 - Acute Inpatient
12:00 - Outpatient Cancer Care
1:30  - Continuity Across Transitions
3:00  - Emergency Department
4:30  - Outpatient Cancer Care

Each session has a focused topic, but you are free to explore any and all sector surveys during the session.

Come learn about the latest new features to analyze patient-centred data!

Discover the DART!

Patient-Centred Measurement

Understanding self-reported satisfaction, experiences, and health-related quality of life of the people who use healthcare services is a strategic priority for our health system. The measurement of patient experiences and outcomes gives those who use our healthcare services in BC a voice in evaluating the quality and safety of their care and is a means to evaluate our progress towards providing care that is patient-centred.


Since 2003, we have received feedback from more than 1 million users of health care services in BC. We have supported surveys across 13 sectors, including patient perspectives about care in all Emergency Departments, Acute Care hospitals, Long Term Residential Care homes, Mental Health and Substance Use Care, and Outpatient Cancer Care. 

Learn More

Latest Reports

Tools and Resources

We have developed and continue to evolve a suite of resources to support building capacity to use patient-centred measurement data. The resources are developed for patients, families, health care teams, policy makers, and researchers. 

Learn More

Latest News

DART v2.0 Coming Soon

An orientation session of the new and improved DART v2.0 will be unveiled on February 25, 2020! Mark your calendars for a live demonstration at the Hyatt Regency Hotel. 

Are you a Researcher?

Learn how to work with BC PCM survey data.

Tools and Resources