What We Do

Our measurement strategy is built on over 20 years of engagement with patients, families, clinicians, leaders, policy makers, researchers and community stakeholder groups all working together to continuously improve patient-centred measurement in BC as the first step to understand what matters to patients and where to focus improvement efforts at local, regional and provincial levels.  This includes survey selection and development, data collection (quantitative and qualitative), reporting, and informing action based on feedback from BC’s patients and families.

Patient-Centred Measurement

Understanding self-reported satisfaction, experiences, and health-related quality of life of the people who use healthcare services is a strategic priority for our health system. The measurement of patient experiences and outcomes gives those who use our healthcare services in BC a voice in evaluating the quality and safety of their care and is a means to evaluate our progress towards providing care that is patient-centred.


Since 2003, we have received feedback from more than 1 million users of health care services in BC. We have supported surveys across 13 sectors, including patient perspectives about care in all Emergency Departments, Acute Care hospitals (including specific modules of questions to explore maternity, pediatric, rehabilitation, surgical, virtual health and other experiences), Long Term Care homes (including matched samples of residents and their most frequent visitors), Mental Health and Substance Use Care (nine priority areas, including Early Psychosis Intervention (EPI), Community Eating Disorders Services, Adult Short Stay Assessment & Treatment (ASTAT), Opioid Agonist Treatment, Community Substance Use Services (Youth), Inpatient MH (Youth and Adult), Support Recovery, and Provincial Corrections), Outpatient Cancer Care, and Surgical Total Hip & Knee Replacement pre- and post-op Care. 


Tools and Resources

We have developed and continue to evolve a suite of resources to support building capacity to use patient-centred measurement data. The resources are developed for patients, families, health care teams, policy makers, and researchers. 



The Dynamic Analysis and Reporting Tool (The DART)


The British Columbia Patient-Centred Measurement Steering Committee’s Dynamic Analysis and Reporting Tool (the DART) is an online platform that provides 24/7 access to the voice of patients who have provided feedback about the quality and safety of their healthcare via provincially coordinated, scientifically rigorous patient surveys.

CAT-PX (Comment Analysis Toolkit for Patient eXperiences)

CAT-PX (Comment Analysis Toolkit for Patient eXperiences) is our natural language processing (NLP) tool for analyzing free text comments provided by patients who completed surveys about their experiences and outcomes of care in British Columbia. The tool is intended to be a technological adjunct to human review of patient experience qualitative data and to allow users to leverage the power of artificial intelligence (AI), specifically NLP, to help in understanding patterns of sentiment and thematic content expressed in large volumes of free text patient narratives.

BCPCM 2-Year Action Plan
April 1/23 to March 31/25 Action Plan At-A-Glance