At the heart of every data point in healthcare is a person
The British Columbia Patient-Centred Measurement Steering Committee is mandated by the BC Ministry of Health and the seven health authorities to implement provincially coordinated, scientifically rigorous approaches for collection and reporting of patient and family perspectives about their satisfaction, experiences, and outcomes of the care and services they received.
What We Do
Our measurement strategy is built on 16 years of engagement with patients, families, clinicians, leaders, policy makers, researchers and community stakeholder groups all working together to continuously improve patient-centred measurement in BC. This includes survey selection and development, data collection (quantitative and qualitative), reporting, and action based on feedback from BC’s patients and families.Learn More
Understanding self-reported satisfaction, experiences, and health-related quality of life of the people who use healthcare services is a strategic priority for our health system. The measurement of patient experiences and outcomes gives those who use our healthcare services in BC a voice in evaluating the quality and safety of their care and is a means to evaluate our progress towards providing care that is patient-centred.
Since 2003, we have received feedback from more than 1 million users of health care services in BC. We have supported surveys across 13 sectors, including patient perspectives about care in all Emergency Departments, Acute Care hospitals, Long Term Residential Care homes, Mental Health and Substance Use Care, and Outpatient Cancer Care.Learn More
Tools and Resources
We have developed and continue to evolve a suite of resources to support building capacity to use patient-centred measurement data. The resources are developed for patients, families, health care teams, policy makers, and researchers.Learn More
The Dynamic Analysis and Reporting Tool (The DART)
The British Columbia Patient-Centred Measurement Steering Committee’s Dynamic Analysis and Reporting Tool (the DART) is an online platform that provides 24/7 access to the voice of patients who have provided feedback about the quality and safety of their healthcare via provincially coordinated, scientifically rigorous patient surveys.Learn More
Are you a Researcher?
Learn how to work with BC PCM survey data.