What We Do

Our measurement strategy is built on over 20 years of engagement with patients, families, clinicians, leaders, policy makers, researchers and community stakeholder groups all working together to continuously improve patient-centred measurement in BC as the first step to understand what matters to patients and where to focus improvement efforts at local, regional and provincial levels.  This includes survey selection and development, data collection (quantitative and qualitative), reporting, and informing action based on feedback from BC’s patients and families.

BCPCM - What we do - Mobile

Patient-Centred Measurement

Understanding self-reported satisfaction, experiences, and health-related quality of life of the people who use healthcare services is a strategic priority for our health system. The measurement of patient experiences and outcomes gives those who use our healthcare services in BC a voice in evaluating the quality and safety of their care and is a means to evaluate our progress towards providing care that is patient-centred.